Next-Generation Hotspot: Maintaining Profitability of Mobile Data Services

September 25, 2011 at 2:47 pm | Posted in Uncategorized | 1 Comment
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To clarify the importance of Wi-Fi for Mobile Operators, this White Paper gathers the perspectives of a leading analyst, Service provider, and Wi-Fi equipment manufacturer. We prepared it on behalf of the Wireless Broadband Alliance (WBA), but it is available at several sites, including the contributors and the WBA. Please read it here and share your comments!

To develop the Business Case for Mobile Operator use of Wi-Fi, we are expanding this paper to include the perspectives of leading Mobile Operators, as a task within the WBA.

Wi-Fi, as easy to use as 3G mobile data

April 6, 2011 at 1:50 am | Posted in Uncategorized | Leave a comment
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Although Wi-Fi was in bad shape (as Phil Kendall recently noted), it looks like monetization of Wi-Fi may have taken a turn for the better with the recent introduction of the Hotspot 2.0 spec, announced at GSM Mobile World Congress and CTIA (Wireless Broadband Alliance, Wi-Fi Alliance). Hotspot 2.0 promises to make Wi-Fi as easy to use as 3G–secure and simple. And that is just what has been missing.

With Operators looking for ways to reduce their cost/bit and to serve the growing data capacity demands, Wi-Fi is a potentially attractive solution … if only it can be made simple (as Hotspot 2.0 offers). Smartphones, laptops and tablets are all likely candidates to benefit from increasing offload of data to Wi-Fi.

For more details, check out the excellent Cisco White Paper, “The Future of Hotspots” (they led the Hotspot 2.0 Task Force).

End Game: Wireline Eliminated (Best of both worlds!)

May 28, 2010 at 9:40 pm | Posted in Uncategorized | Leave a comment
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Continuing the use of mobile phones to its logical conclusion, mobile phone Operators and phone manufacturers are delivering solutions and pricing plans that allow the wireless phone to completely eliminate the wired phone. The End User can get the best of both worlds: lower cost and more functionality. I’ve run the numbers for individuals and enterprises, and it works. (I use it in my Home Office every day.) Benefits: One number, always reachable, one voice mailbox, etc. Users can choose to merge their wireline and wireless systems, but the end game is to completely eliminate the wireline (“cut the cord”).

Wireless + Wireline (Interim Step)

If the administration prefers to keep the desk phone (for regulatory or policy reasons, to track corporate communications), then the wireless device can work as a wireless extension of the desktop phone (see the example of BlackBerry Mobile Voice System). This is a lot more complicated to maintain: more gear added to allow the mobile phone to act as an extension of the office PBX, and more maintenance of that gear. This solution is only desirable for those that must keep the wireline phone.

Wireless-only

Maximum savings of $1,000/year occur when the wireline or IP phone is eliminated. This solution is simple and easy to implement, as it does not add gear, it eliminates it. Eventually, the entire wireline solution will be eliminated, leaving the office with a wireless-only solution. This solution can be implemented using either (a) existing Wi-Fi or (b) a dedicated, in-building femtocell. Read on for a comparison of these two options and existing examples of these solutions, which concludes that UMA over Wi-Fi is best today, but Femtocells will eventually be the best solution.

Voice over Wi-Fi growing, Eliminating wireline phones

May 28, 2010 at 8:49 pm | Posted in Uncategorized | Leave a comment
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Voice over Wi-Fi is growing, as predicted, since (a) Operators are happy to offload voice and especially data and, with Operator permission, the (b)Mobile phone manufacturers are building it into their (smart)phone platforms. This is part of the wider solution that Operators are employing to manage the deluge of data swamping their networks (see other articles for more details on how Operators are offloading mobile data to manage the exponential growth that they are experiencing, to prevent their Mobile Internet business from being broken).

UMA is the buzzword: enables Voice connections (transparent to the User) using available Wi-Fi connections. UMA is a piece of software that is built into the phone. It is a lot easier to use than a separate Voice over IP apps that must be installed and configured by the user, and that requires the user to have a IP data plan.

BlackBerry already has UMA  across their model line, and Android may offer it (there are rumors that this is being tested; see petition requesting it). Apple iPhone has Wi-Fi but does not yet include UMA, but it could easily (perhaps we’ll see it in a future release).

UMA can deliver significant savings of $500/year or more, by eliminating a landline phone and allowing the user to solely use their mobile phone. It’s the equivalent of replacing your landline phone by solely using your cellphone (than can also save you up to $1,000/year, surprisingly), but the Operator typically encourages this and includes it at little/no cost! You get free voice in the Home/Office! One can save a lot on International Roaming and Long Distance charges, too, since UMA calls are routed over Wi-Fi back to the Home network, and appear (and are billed) as local calls–as if you were calling from your home/office. In actual use, we found that “Road warriors” could save up to $1,000/month by using a UMA device (such as a BlackBerry) to make calls over Wi-Fi while traveling.

Read on to see how UMA is one of many solutions towards eliminating wireline, in End Game: Wireline Eliminated.

Wi-Fi Appearing in Smartphones

November 19, 2008 at 12:59 am | Posted in Uncategorized | Leave a comment
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It’s encouraging that many of the top handsets are starting to include Wi-Fi. 11 of the top 15 smartphones reviewed by PC Magazine include Wi-Fi! And Wi-Fi support is trickling down into mainstream (less expensive) handsets, as the core chipsets incorporate this as a basic feature. Accordingly, the number of Wi-Fi handsets is expected to double every two years (50% growth per year) [ABI Resrarch, 2009], to the point where half of the handsets will include Wi-Fi in 2012. A previous post discussed the current handsets that work with @Home and include Wi-Fi and UMA software, and included forecasts for lots more Wi-Fi handsets on the horizon.

The top, Wi-Fi capable handsets are (in alphabetical order, not by rank):

  • BlackBerry Curve 8320/8330 Available from T-Mobile for @Home
  • BlackBerry Pearl 8120 Available from T-Mobile for @Home
  • Apple iPhone 3G
  • HP iPAQ 910 (unlocked)
  • HTC Touch Diamond (unlocked)
  • Palm Treo Pro (unlocked)
  • Palm Treo 800w
  • Samsung SCH-i760
  • Nokia E71 (unlocked)
  • Nokia N78 (unlocked)
  • Nokia N95 (unlocked)

But, recall that @Home requires not just Wi-Fi but also UMA software. For details, see the previous post on UMA handsets.

Too bad we can’t just grab our favorite (unlocked, Wi-Fi enabled) handset and use it on @Home. I seriously doubt that there is a way to get a UMA client installed on an unlocked phone of your choice, as a 3rd-party app, since the UMA software is configured to reach inside the carrier’s network. Such an app would typically not be user-configured, nor would the config settings even be visible. But, hey, unlocked phones can be configured for other IP services (MMS, web browsing), so it’s possible.

If anyone knows of a way to get a UMA app installed on an unlocked phone, please let me know!

Free calling in Wi-Fi Hotspots; Multiple cell phones @Home

October 22, 2008 at 5:33 pm | Posted in Uncategorized | Leave a comment
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Want more free calling for more members of your household?
Do these members of your household prefer to use their cellular phone?

Solution: Add the “Hotspot @Home” calling feature and then they can call free from any hotspot, including your @Home hotspot, over 8000 T-Mobile hotpost locations (including Starbucks locations), any open Wi-Fi hotspot (school, cafe, etc.). Check out the excellent website and animations.

This option is for other folks that spend a lot of time in hotspots and who could benefit from talking for free in those hotspots. 
Whoever set up the @Home account already gets this benefit, as part of their @Home feature.

This would benefit someone who talks A LOT. My daughter, for example, prefers to text, and so this is not a good fit for her. She has a monthly subscription and never uses up her allotted minutes of talk time, so this is not a useful feature for her. 

Even though it’s called Hotspot @Home, it is offered independently of the @Home service. You can have one, or both, I think of HotSpot @Home as @Home service without the free, wireline service in your home, but with the added ability to use T-Mobile hotpots for free. Hotspot @HOME = Unlimited Hotspot Calling

Limitations of the Hotspot @Home feature
Only applicable to:
( ) T-Mo monthly subscriber  (not “To Go” Pre-Paid)
( ) Wi-Fi capable handset
( ) UMA support

I’ve compiled a list of compatible phones, check that post for a comprehensive list and more details about handset choice.

Your Choice of Phones (for use @Home)

September 26, 2008 at 7:51 pm | Posted in Uncategorized | 4 Comments
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Expect a much wider variety of phones that you can use with @Home in the near future.
As much as half the mobile phones sold in 2012 will support Wi-Fi (see figure from ABI Research, and Gartner forecasts similar penetration), so you will start to have this feature built into your favorite phones. T-Mobile is way ahead of the curve in offering this service and, unfortunately, there are few phones that work with it. Most subscribers desire Wi-Fi on their handset (56% of users, [Wi-Fi Alliance and Kelton Research, 2007]), but few carriers are interested in providing it, as it provides an alternative, free method for subscribers to obtain data and load content onto their phones.T-Mobile will add phones with Wi-Fi that can be used with @Home. The BlackBerry Curve is a fine phone, but it’s not for everyone.

The number of Wi-Fi handsets is expected to double every two years (50% growth per year) [ABI Resrarch, 2009].Over 50 Wi-Fi enabled phones were certified in 2Q2008, which represented a significant increase-hopefully the start of a larger wave of devices. So, while your choices in mobile phones (and routers) are very limited today for Voice over Wi-Fi, you should have a lot of choice in a year or two.

“]500 Million Wi-Fi Phones Sold in 2012 [ABI Research]

500 Million Wi-Fi Phones Sold in 2012 [ABI Research

In addition to Wi-Fi, an @Home handset also needs to support UMA (Unlicensed Mobile Access), the service that allows the phone to connect to the mobile operator’s network over the Wi-Fi connection. So, unfortunately, just any Wi-Fi capable GSM phone will not do. For a complete list of @Home phones, please see the list, below:

@Home Compatible Phones: (as of 20 October 2008)

  • BlackBerry 8900 (“Javelin”) Curve update
  • BlackBerry 8320 Curve
  • BlackBerry 8820
  • BlackBerry 8120 Pearl
  • BlackBerry 8220 Pearl flip
  • Nokia 6301
  • Samsung Katalyst
  • Samsung T339
  • Samsung T409  (initial Hotspot @Home flip phone, no longer sold by T-Mobile)
  • Nokia 6086       (initial Hotspot @Home flip phone, no longer sold by T-Mobile)
  • NOT an unlocked GSM phone that includes UMA and Wi-Fi
    Technically possible, but in practice impossible. Only T-Mobile approved handsets will work, due to the tight connection of an approved app on the handset. I’m all for buying the (unlocked) handset that you want and running it on the network of your choice, but (as with the iPhone), this means that tightly coupled features will be lost.
  • NOT your (Wi-Fi-enabled) T-Mobile Dash or T-Mobile Wing,
    since they do not support the necessary UMA (Unlicensed Mobile Access) client that works with @Home service.

Soon you will be able to readily identify devices that support Voice over Wi-Fi (like your @Home router) for personal use. The Wi-Fi Alliance is planing to certify devices in 2009, much as they currently certify devices for their support of other standards, such as faster speed (IEEE 802.11g and n). If you want to know more, please see the nice summary that Wirevoltion.com provided here.

COnsumers readily identify key features thanks to Wi-Fi Certification labels

Wi-Fi Certification labels

Longer Talk Time over Wi-Fi (WMM)

September 26, 2008 at 6:29 pm | Posted in Uncategorized | Leave a comment
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If you use a Wi-Fi phone with @Home, then be sure to use the T-Mobile-specific router when possible, for longer talk time and standby time. How much? 100% longer talk time and 30% more standby time [according to numbers in the Wi-Fi Alliance promotional materials]. This delivers several hours of talk time and days of standby time when using the Wi-Fi network, so that you need not worry about which network you are using. At present, the T-Mobile @Home router is pretty much the only device that provides these benefits for you, at home. 

The @Home router is optimized for voice over the Wi-Fi network; T-Mobile and Linksys (Cisco) thoughtfully included enhancements over the usual Wi-Fi router to (a) reduce handset power consumption and (b) ensure best audio quality by prioritizing voice traffic. The T-Mobile-specific Linksys router ensures excellent quality transmission of voice over your Wireless LAN by including support for some new standards (Wireless Multimedia, or WMM) that allow you to reliably send media (voice, video) over the WLAN. These features are so valuable that the Wi-Fi industry has created a certification test to allow consumers to recognize that the device supports Voice over Wi-Fi. It’s called “Voice-Personal,” and it includes support for:

  • Power Conservation
    (“WMM Power Save”)
  • Voice traffic prioritized to enable high-quality audio transmission
    (“WMM Quality of Service”)
  • Simultaneous voice calls with high quality
    (4 simultaneous calls are tested while the network is loaded with other data traffic, just like you’d experience in your home with other people using the Wi-Fi network while you attempt to talk over the same, shared network)

Note: Both your phone and the router need to support the feature for you to get the benefit. For example:When your BlackBerry Curve supports WMM Power Save and you connect to a public Wi-Fi hotspot (that lacks these features), you will not get the talk time that you enjoy at home.

Ways to Enhance T-Mobile @Home

September 23, 2008 at 9:04 pm | Posted in Uncategorized | Leave a comment
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OK, so @Home is a smokin’ deal, but you can make it do even more. Here are a few improvements that I was able to make as I set up @Home in my home office:

  • Multiple phones a ringin’
    Most people have more than one phone in their apartment or home, right? Well, @Home can serve all of them (although the Install Guide and Manual do not lead you to that conclusion, and suggest that you directly connect a single phone to the router. Uh, that’s kinda limiting, don’t you think? You can connect the router to your home wiring so that you can make/receive calls from all phone in da house.
  • One or two fixed lines and telephone numbers (double your savings!)
    More than one person want to talk at the same time in your home? No problem! You can have one or two wireline connections, so that two, independent calls can come in or go out, each on different telephone numbers. If you have two, wireline numbers, you can move both to @Home and double your savings.
  • Multiple cellular phones (free) calling
    You can have more than one cell phone simultaneously using your @Home wireless service.
  • Free calls from anywhere you have Internet access
    @Home provides you with free calling when your phone is on a Wi-Fi network, not just from your Home. Get more! (as T-Mobile used to say). You can have free calls from anywhere that you can access the Internet: Starbucks, airport, hotel room in Hong Kong, … anywhere! With this technique, you will save a lot on roaming fees for voice and data.
  • Expanded range, better audio quality
    To ensure that you have lots of (free) Wi-Fi coverage, you can expand it, if you desire.
  • Conveniently Locating the Router
    To avoid placing creating an equipment pile (I didn’t want all that hot gear flashing and heating up my home office), you can move it to a convenient place.
  • Ensuring Calling Name delivery
    I like Calling Name (considered part of the “true Caller ID” that T-Mobile offers as part of @Home) and had to do so me work to ensure that it was provided.
  • Things you’ll Like and Dislike
    Here’s a summary review of @Home service, with comments on some things that you may miss, like sending/receiving a FAX.
  • How to successfully Port an existing number to @Home
    You can save a lot of cash by moving any existing wireline phone service to @Home, while keeping your existing telephone number (no one will know).

I’ll review each of these, in detail, over successive blog entries. I hope that you benefit from these ideas, as my intent here is just to share something that may be useful to as many folks as possible. Enjoy!

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